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Privacy Statement/ Cancellations/ Refunds

Booking, Cancellation and Refund Policies

Booking

For all portrait sessions; a booking fee is required to book and hold the date/time for your session.  This serves as a cancellation fee in the event of a 'no show' where the client does not inform Pixel Photos that they will not attend the session.

 

Reschedule 

The booking fee can be credited towards a future session if Pixel Photos is notified more than 24 hours in advance. Simply go to your booking confirmation email, press the reschedule button and choose a new date for your photoshoot. 

Cancellation

If Pixel Photos receives notification at least 48 hours before the session the booking fee can be credited towards a future session. Alternatively, Pixel Photos will reimburse your booking fee. Simply go to your booking confirmation email, press the cancellation button which will release your session time. Your booking fee will be credited to your account within two working weeks. 

Refund 

Please note that we do not grant any refund for purchased photos that have left the studio. Pixel Photos cannot be held responsible for any product damaged after leaving the studio. There are no returns owing to the personalised nature of the artwork.  

Pixel Photos Privacy Statement

February 2022

This website privacy policy describes how Pixel Photos protects and makes use of the information you give the company and when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page.

The website privacy policy was updated on: 15th February 2022

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

We gather and use certain information about individuals in order to provide products and services, and to enable certain functions on this website. We collect personal data from site registrants. If you provide your data and give us permission, we will use your data to maintain e-mail, telephone and offline contact with you. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

WHAT CHOICES DO I HAVE ABOUT HOW MY DATA IS USED?

You may opt out of receiving information from us by e-mail, telephone, fax or post.

To exercise your choices, indicate your wishes on the registration form, unsubscribe using the link in our emails, call 07546 987017, or email us at info@pixel-photos.co.uk

You may request a copy of the information held about you by writing to: Pixel Photos, Unit 61, Gyle Shopping Centre, Gyle Avenue, Gyle Broadway. Edinburgh EH12 9JY

WHAT DATA DO WE GATHER?

We may collect the following information:

  • Name

  • Address

  • Contact information including email address

  • Gift recipient name and address

  • Demographic information such as postcode, preferences, your children’s birth date, number of children, ages of children

  • Website usage data

  • Other information relevant to customer enquiries

  • Other information pertaining to special offers and competitions

HOW DO WE KEEP DATA SECURE?

We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use. Our processors are bound by contract to do the same.

DATA RETENTION POLICY

Customer data including contact details and images from the customer’s photoshoot are held indefinitely from the date of booking the photoshoot session. The information is held, securely. Customers often come back, after many years, wanting images from their previous photoshoot. For this reason we may retain data and images indefinitely. Images are held digitally and we cannot guarantee that all images will be retained from the photoshoot due to the technical nature of the storage. Customers have the opportunity to unsubscribe, change their preferences or have all their data, including images, removed from the studio’s system at any time.

​HOW DO WE USE THIS INFORMATION?

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use the data:

  • For our own internal records

  • To process online orders and online registrations forms

  • To improve products and services

  • To contact you in response to a specific enquiry

  • To send you promotional emails or call you about products, services, offers and other things we think may be relevant to you.

  • To contact you via email, telephone or mail for market research reasons

 

CONTROLLING INFORMATION ABOUT YOU

When you fill a form or provide your details on our website, you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send us an email to info@pixel-photos.co.uk

  • Write to us at Pixel Photos, Unit 61, Gyle Shopping Centre, Gyle Avenue, Gyle Broadway. Edinburgh EH12 9JY

We will never lease, distribute or sell your personal information to third parties unless the law requires us to do so.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018.

SECURITY

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong, physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 2018.

WHAT HAPPENS WHEN THIS POLICY CHANGES?

Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.

HOW YOU CAN REACH US

If you have any questions about this policy, please email: info@pixel-photos.co.uk

Write to us at Pixel Photos, Unit 61, Gyle Shopping Centre, Gyle Avenue, Gyle Broadway. Edinburgh EH12 9JY Phone: 07546 987017